The security of your personal data is our top priority. Learn how 99xx collects, stores, and protects your data — all explained in plain, simple terms.
All your personal information is stored with 256-bit AES encryption. No unauthorized individual or organization can access it.
99xx never sells your personal data to advertisers or third parties. Your privacy is not a product to us.
You can view, correct, or request deletion of your data at any time. You have full control over your personal information.
We are transparent about which cookies we use and why. You have the option to disable any non-essential tracking cookies at any time.
Your data is never retained longer than necessary. Once an account is closed, data is deleted within the defined timeframe — no extra copies are kept.
You can opt out of promotional messages or emails at any time. We respect your choice.
When you create an account or use our services on 99xx, we collect certain necessary information. This information is used solely to improve your experience and keep our services secure. We never collect information that isn't needed.
The information collected by 99xx falls into three categories:
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identification information | Name, date of birth, mobile number | Account verification and age confirmation |
| Transaction data | BKash/Nagad number, deposit history | Payment processing and fraud prevention |
| Technical information | IP address, device information, browser | Security assurance and service improvement |
| Usage data | Betting history, preferred sports | Providing a personalized experience |
When you use 99xx's live chat or support services, conversation data may also be stored — but solely to improve service quality, and for no other purpose.
99xx uses your information only for specific, legitimate purposes. The core principle of our Privacy Policy is simple — your data will only be used for the purpose for which it was provided.
Key reasons your information is used:
99xx uses the latest technology to keep your data secure. Our servers are protected with 256-bit SSL/TLS encryption and monitored around the clock, 24 hours a day.
What our security measures include:
Data retention period: Your data is retained for as long as your account remains active. After account closure, certain information may be kept for a defined period (generally 5 years) to meet legal and regulatory obligations. After that, it is permanently deleted.
Cookies are small text files stored in your browser. Some cookies are essential for 99xx's website to function properly. We keep unnecessary tracking cookies to a minimum.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential cookies | Login session, security token | Deleted at end of session |
| Functional Cookies | Language preference, user settings | 30 days |
| Analytics Cookies | Page visits, traffic monitoring | 90 days |
You can manage cookies through your browser settings. However, disabling essential cookies may affect certain website functionality. Turning off analytics and marketing cookies will not impact your core 99xx experience.
99xx never sells your personal information to advertisers or third parties. In certain limited cases, sharing a minimal amount of data may be necessary — and it is always in the interest of protecting you.
Cases where your information may be shared:
Every 99xx member has certain fundamental rights over their personal data. We respect those rights and are here to help you exercise them.
Your rights include:
To exercise these rights support@99xx.im-email us or reach out via live chat. We typically respond within 7–14 business days.
99xx is an adults-only platform and we do not knowingly collect data from anyone under 18. Age verification is mandatory at the time of registration.
If we become aware that a minor has created an account using their information, that account and all associated data will be deleted immediately. If a parent or guardian believes their child has registered on 99xx, please contact us right away.
99xx's Privacy Policy may be updated from time to time to reflect changes in technology, law, or business practices. We will notify you before any significant changes take effect.
How we notify you of changes:
Continued use of the platform after an updated policy takes effect indicates your acceptance of the new terms. If you do not agree with the changes, you have the right to close your account.
If you have any questions, concerns, or requests regarding our Privacy Policy, please get in touch with us. Our dedicated privacy team is ready to help resolve any issues you may have.
| Contact Channels | Description | Response Time |
|---|---|---|
| Support@99xx.im | 1–3 business days | |
| Live Chat | Website chat button | Usually 5 minutes |
| Support Ticket | Submit a ticket from your account | 24–48 hours |
To submit a privacy-related complaint, include "Privacy Complaint" in the subject line of your email. This ensures your message reaches our privacy team directly and gets a prompt response.